Shipping & Returns
Sophia Atelier
Last updated: March 2, 2026
At Sophia Atelier, each piece is thoughtfully handcrafted. We strive to ensure your order arrives safely and that your experience reflects the care behind our creations.
Shipping Policy
Processing Time
All orders are processed within 4–5 business days, unless otherwise stated on the product page.
Because many of our items are handmade or made in limited batches, some products may require additional preparation time. If so, this will be clearly indicated before purchase.
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Delivery times vary depending on your location:
Domestic orders: typically 5–7 business days after dispatch
International orders: typically 7–21 business days after dispatch
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or seasonal demand.
Shipping Costs
Shipping costs are calculated at checkout based on destination and package weight.
We may offer free shipping promotions from time to time. These promotions apply only to standard shipping unless otherwise stated.
Custom duties, taxes, or import fees (for international orders) are the responsibility of the customer.
Tracking
Once your order is shipped, you will receive a confirmation email with tracking information (if available).
Lost or Delayed Packages
Sophia Atelier is not responsible for delays caused by carriers, customs, or incorrect shipping addresses provided by the customer.
If your package appears lost, please contact us at hello@sophiaatelier.com, and we will assist you in opening a claim with the carrier.
Returns & Exchanges
We understand that sometimes a piece may not be the right fit. Please review our return guidelines carefully.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To initiate a return, contact us at:
Returns sent without prior authorization will not be accepted.
Return Eligibility
To be eligible for a return, the item must:
be unused and unworn
be in original condition
include original packaging and tags (if applicable)
show no signs of wear, washing, or damage
Due to the handmade nature of our products, slight variations in texture, weave, color tone, or pattern are not considered defects.
Non-Returnable Items
The following items are not eligible for return:
custom-made or personalized pieces
made-to-order items
limited edition or special commissions
gift cards
final sale items
If you are unsure whether your item qualifies, please contact us before purchasing.
Return Shipping
Customers are responsible for return shipping costs unless:
the item arrives damaged, or
the wrong item was sent.
We recommend using a tracked and insured shipping service. Sophia Atelier is not responsible for returns lost in transit.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at hello@sophiaatelier.com with:
your order number
a description of the issue
clear photos of the item and packaging
We will review the case and offer a replacement, repair, or refund where appropriate.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please:
Request a return (if eligible), and
Place a new order separately.
This ensures faster processing and availability.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
Refunds are issued to the original payment method.
Processing times may vary depending on your bank or card provider.
Shipping fees are non-refundable unless the return is due to our error.
Our Handmade Commitment
Each Sophia Atelier piece is crafted with care using natural fibers and artisanal techniques. Slight irregularities or variations are part of the beauty and authenticity of handmade products and are not considered defects.
Contact
For any shipping or return inquiries:
Sophia Clasic SRL
Email: hello@sophiaatelier.com
Website: sophiaatelier.com